International Student FAQ | Concord English College Melbourne

Everything International Students Need to Know About Studying in Melbourne

🎉 May 2026 Intake Open — Classes start every Monday. Enrol now →
🌎 Language
CRICOS Provider 04003J
IDP IELTS Approved Centre
Classes Start Every Monday
Melbourne CBD Level 4, 382 Lonsdale St
ELICOS Registered Provider
📚 Student Help Centre

Got Questions?We’ve Got Answers.

Everything you need to know about studying English at Concord — Melbourne CBD.

30+FAQs Answered
150+Nationalities
8+Years in Melbourne
24/7Online Resources
✈ Airport
🛂 Visa & Work
📚 Courses
💰 Fees
🎓 Student Life
📝 Enrolment
🔍 No results foundTry different keywords, or contact us directly.
✈️

Airport & Arrival

From the moment you land to your first day in Melbourne
Welcome to Melbourne
Which Melbourne airport should I fly into?

Always book into Melbourne Airport (Tullamarine) — the main international hub closest to our CBD campus.

✅ Melbourne Airport (Tullamarine)
RecommendedMain international & domestic hub. ~30 min to CBD.
melbourneairport.com.au ↗
⚠ Avalon Airport
Not recommended55km from CBD. Budget flights only.
avalonairport.com.au ↗
Does Concord offer an airport pickup service? ๐Ÿ”ฅ Most Asked

Yes — through Togoto Australia. Select airport pickup on your Application Form and we handle the rest.

🌍 International Arrivals
Exit customs → turn right → Vodafone store. Driver holds a yellow sign with your name.
🏠 Domestic Arrivals
Driver at the domestic luggage carousel for your flight, holding a yellow sign.
📞 Togoto (24hrs)
Within AU: 0409 503 646
International: +61 409 503 646
accommodation@concordenglishcollege.vic.edu.au
🏢 Student Services
Mon–Fri 9am–5pm
(03) 8725 0367
After hours: 1800 628 4827

⚠ Max 2 large suitcases + 1 carry-on per person. No oversize items (boxes, surfboards, golf clubs).

What other transport options are there from the airport?
🚌SkyBusExpress CBD service, 24hrs, every 10–15 min. Book online or at airport kiosks.skybus.com.au ↗
Most popular
🚖Taxi / Rideshare13CABS & Silver Top at exit. Fares set by Victorian Government.Check fares ↗
~45–60 min
🚗Concord PickupTogoto meets you at arrivals — the stress-free option for new arrivals.
Recommended
🛂

Visa & Work Rights

Student visa, work entitlements and what to do when things change
๐Ÿ›‚
Student Visa (Subclass 500)
Australia's student visa lets you study full-time at Concord. Work up to 48 hrs/fortnight during study, unlimited during holidays. Allow 4โ€“6 weeks for processing.
How do I get an Australian student visa?

You need a Student Visa (Subclass 500) from the Department of Home Affairs.

1
Enrol at Concord
Submit your form — receive a Confirmation of Enrolment (CoE).
2
Apply online
immi.homeaffairs.gov.au — lodge Subclass 500.
3
Include your CoE number
Required in the application. Allow 4–6 weeks for processing.
4
Fly to Melbourne!
Once granted, book your flights. Your Melbourne journey begins.
Can I work in Australia on a student visa? ๐Ÿ”ฅ Most Asked
✅ During Your Course
Up to 48 hours per fortnightWork while studying to help cover Melbourne living costs.
🎉 Course Holidays
Unlimited hoursNo restriction during official course holiday periods.
⚠ Always check your individual visa conditions

Work rights depend on your specific visa grant notice. Visit immi.homeaffairs.gov.au for official guidance.

What if my visa application is refused?

If refused before your course starts, you may be entitled to a refund of tuition fees (minus the $300 enrolment fee) under our ESOS-compliant Refund Policy.

📄 View Our Refund Policy

Policies & Procedures ↗ — or contact us and we’ll walk you through your options personally.

Can I study at CEC if I am under 18?

You must be 18 or older when your course commences. You may apply if you will turn 18 before your start date — age is verified at commencement. Contact admissions for your specific situation.

📚

Courses & Classes

General English, IELTS, timetables and orientation
Concord classroom Students learning Study area
How do I find out my class timetable?

Your timetable is given at Orientation Day (date in your Letter of Offer). Three sessions to suit your lifestyle:

🌅 Morning
Ideal if you work or have activities in the afternoon.
☀ Afternoon
Perfect if you love mornings free to explore Melbourne.
🌙 Evening
Great for students with day commitments or part-time work.
What is the attendance requirement?
📋 Minimum 80% — National Code requirement

All students must attend at least 80% of scheduled classes. Poor attendance can affect your visa. Speak to your teacher immediately if you have genuine circumstances — we are here to help.

Can I defer the start of my course?

Yes, in genuine exceptional circumstances. Steps:

1
Contact us early
Reach out before your start date with your reason.
2
Complete a Deferral Form
Submit with supporting documentation.
3
Receive written confirmation
New start date confirmed in writing by our team.
What do I need to bring on Orientation Day?
🛂 Passport
Original, valid for full course duration.
📄 Visa Copy
Printed or digital copy of your grant notice.
🎓 Academic Transcripts
Previous study records from your home country.
📋 Letter of Offer
Your signed acceptance of the Concord offer.
💰

Fees & Payment

Transparent, straightforward pricing with no surprises
How much does it cost to study at CEC? ๐Ÿ”ฅ Most Asked
📚 Tuition
$380 AUD / weekGeneral English & IELTS Preparation.
📝 Enrolment Fee
$300 AUD (one-time)Paid on application to secure your place.
📖 Materials
$10 AUD / weekAll textbooks & course resources included.
🛫 Airport Pickup
$150 AUDOptional Togoto transfer from Melbourne Airport.
📅 Flexible payment options available

View our full Dates & Fees ↗ for all course durations and payment schedules.

What is the refund policy if I choose not to study?

Our policy is fully compliant with the ESOS Act — Australian law protecting international students.

Visa refused before course starts
Refund of tuition paid, minus the $300 enrolment fee.
Withdrawal before course starts
Partial refund may apply depending on notice given.
Withdrawal after commencement
Refunds depend on circumstances — refer to full policy.

Read full Refund Policy ↗

🎓

Student Life & Support

Wellbeing, activities and everything beyond the classroom
Students at Concord College activities Student community Melbourne life Diverse students
Festivals
🎉 Festivals
Food
🍕 Food & Culture
Sport
🏆 Sport
Lifestyle
🌞 Lifestyle
Melbourne CBD
🏛 Melbourne CBD
Events
📅 Events
What student support services are available?
🎯 Academic Support
One-on-one teacher assistance, academic counselling & level placement.
🧠 Welfare & Wellbeing
Personal guidance for students adjusting to life in Melbourne.
🏠 Accommodation Help
Homestay referrals, rental guidance & housing resources.
🌎 CAP Activities
Authentic English, Job Club, $mart Money, Full Potential Coaching.
How can Concord help me find employment?

Our Job Club (part of the Concord Activity Program) is built for this:

📄
Resume Writing
Australian-style CV that stands out to local employers.
🎤
Interview Practice
Roleplay real interviews, build confident workplace English.
🤝
Workplace Culture
Australian norms, your rights as a worker, professional communication.

See all CAP Programs ↗

Can Concord help me find accommodation in Melbourne?
🏠 Homestay
Live with an Australian family — great for immersion and support on arrival.
🏢 Shared Apartments
Share with other students — more independence, often more affordable.
🏣 Student Residences
Purpose-built housing with facilities and community.

View accommodation options ↗

📝

Enrolment & Application

How to apply, what happens next, and getting started
Students at Concord Melbourne
How do I apply to study at Concord?
1
Complete the online enrolment form
Free, takes less than 5 minutes. Apply now ↗
2
Receive your Letter of Offer
Usually within 1–2 business days.
3
Accept & pay enrolment fee
Sign your Letter of Offer and pay $300 to confirm your place.
4
Receive your CoE
Confirmation of Enrolment — use this for your visa application.
5
Apply for visa & fly to Melbourne!
Once granted, book your flights. Your Melbourne journey begins here.
Do I need health insurance as an international student?

Yes — OSHC (Overseas Student Health Cover) is mandatory for all international students in Australia.

🏥 About OSHC

OSHC covers most medical and hospital costs during your stay. You must hold it for the full duration of your visa. Tick it on your application form and we’ll help you arrange it.

Learn more about health insurance ↗

How do I contact Concord English College?
📍 Address
Level 4, 382 Lonsdale Street
Melbourne VIC 3000
📞 Phone
+61 3 8725 0367
Mon–Fri, 9am–5pm AEST
✉ Admissions Email
admissions@concordenglishcollege.vic.edu.au
💻 Online Form
Send a message ↗
Reply within 1 business day.

Still have a question?

Our admissions team is friendly, fast and ready to help. We reply within one business day.

CRICOS
Provider 04003J
IDP
IELTS Approved Centre
Every
Monday Intake
Level 4
382 Lonsdale St Melbourne